Privacy Policy
North Georgia Replacement Windows Privacy Policy
Last Updated June 12, 2025
North Georgia Replacement Windows ("NGRW," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes the types of personal information we collect, how we collect it, how we use it, your choices and privacy rights, and how we protect your information.
By using our website, online platforms, or other digital services (collectively, "Services") that link to this Privacy Policy, you consent to the practices described herein.
1. Information We Collect
We collect various types of personal information, which may include:
Contact Information: Name, postal address, email address, and phone number.
Account Information: Login credentials and profile information associated with your NGRW account.
Commercial Information: Records of products or services inquired about, purchase history, order details, and call recordings related to your interactions with us.
Usage Information: Browse and search history on our Services, IP addresses, device type, operating system, browser type, referrer URLs, and approximate location data (such as city and state derived from your IP address).
Marketing Preferences: Your consent to receive marketing communications via phone, email, or text message.
Inferred Information: Information derived from other data we collect about you, such as your preferences, characteristics, or prospective interest in our products and services.
Regarding Sensitive Personal Information: While we do not collect sensitive personal information such as medical data or social security numbers, we do process payment information for transactions. All payment transactions are handled securely. We primarily utilize secure, third-party payment processors to handle financial details. Any payment information collected directly by us (e.g., over the phone) is processed for the sole purpose of completing your transaction and is not stored or retained by NGRW after the transaction is authorized.
2. How We Collect Your Information
We collect information through various methods:
Direct Interaction: When you provide it to us directly, such as by filling out forms on our website, contacting our call center by phone, communicating via email, interacting with us at in-person events or shows, or engaging with our online profiles (e.g., Google My Business).
Automated Technologies: As you navigate and interact with our Services, we use automated data collection technologies, including cookies, web beacons, and similar tracking technologies. These collect information about your equipment, Browse actions, and patterns. These technologies may also be used to collect information for analytics and targeted advertising.
Third Parties: We may receive information from third-party advertising networks, social media platforms, analytics providers, or other partners that assist us in providing and marketing our Services.
3. How We Use Your Information
We use your personal information for the following business and commercial purposes:
Fulfilling Requests: To fulfill and manage your requests for quotes, orders, and services.
Customer Support: To provide customer support, respond to your inquiries, and communicate with you about your account or our Services.
Marketing and Promotions: To market and provide you with information about our products, services, promotions, and events, consistent with your marketing preferences.
Service Improvement: To improve and personalize your experience on our Services, understand usage trends, and develop new features or offerings.
Internal Operations: For internal record-keeping, auditing, and other business operations.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
4. Sharing Your Information
We may share your information with the following categories of recipients:
Service Providers: We engage trusted third-party service providers who perform functions on our behalf. These include, but are not limited to, Salesforce (CRM platform), Cox Media Group (CMG), other advertising partners for targeted advertising, analytics providers, customer relationship management, email services, and IT support. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Finance Service Companies: If you choose to utilize financing options for our services, we will share necessary personal and financial information with reputable third-party finance service companies to process your application and facilitate financing.
Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, dissolution, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation; (ii) protect and defend the rights or property of NGRW; (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public; or (iv) protect against legal liability.
We do not sell your personal information.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for ongoing customer relationships, providing our services (which may occur in phases over multiple years), following up on inquiries or sales, record-keeping, and complying with our legal obligations. For example, we may retain your contact information to provide ongoing customer service, maintain warranty records, or to re-engage with you regarding future phases of service or related offerings, even if an initial sale does not occur immediately.
6. Your Privacy Rights and Choices
Depending on your state of residency, you may have specific privacy rights regarding your personal information. These rights are designed to provide you with more control over your data.
General Choices:
Marketing Communications: You can opt out of receiving marketing emails by clicking the "unsubscribe" link typically found at the bottom of our marketing emails. To opt out of marketing text messages, reply "STOP" to any text message you receive from us. You may also contact us directly at info@ngwindows.com, call, or text us to opt out of specific or all marketing communications.
Cookie Preferences: Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our Services may become inaccessible or not function properly.
Targeted Advertising: As further detailed below, you may have the right to opt-out of targeted advertising.
Specific Privacy Rights (Applicable to Residents of Certain States, such as Tennessee):
While we currently operate solely in Georgia, we are providing information about rights that may become applicable to you if you are a resident of a state with comprehensive privacy laws (such as Tennessee, once the Tennessee Information Protection Act (TIPA) becomes effective and applicable to NGRW). These rights may include:
Right to Confirm and Access: The right to confirm whether we are processing your personal information and to access that information.
Right to Correct: The right to request that we correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing.
Right to Delete: The right to request the deletion of your personal information that we have collected, subject to certain exceptions.
Right to Opt-Out of Targeted Advertising: The right to opt-out of the processing of your personal information for the purposes of targeted advertising.
Right to Appeal: The right to appeal our decision if we deny your request to exercise any of these rights.
How to Exercise Your Rights:
To exercise any of the above rights, please submit a verifiable request to us using the contact information provided in the "Contact Information" section below.
We may need to verify your identity before processing your request to protect your privacy and security. We will respond to your request in accordance with applicable law.
7. Security
We implement reasonable administrative, technical, and physical measures designed to safeguard your personal information from unauthorized access, use, alteration, and disclosure. However, no online platform, electronic transmission, or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If you are under 18, please do not provide any personal information through our Services. If you believe we have inadvertently collected information from a minor without parental consent, please contact us immediately so we can promptly take steps to remove the information from our records.
9. Tennessee Residents
As North Georgia Replacement Windows anticipates expanding its operations to Tennessee, please note that the Tennessee Information Protection Act (TIPA) is expected to become effective on July 1, 2025. Once TIPA is effective and if NGRW meets its applicability thresholds, Tennessee residents will have the privacy rights described in the "Your Privacy Rights and Choices" section of this Privacy Policy, including the right to access, correct, delete, and opt-out of targeted advertising. We are committed to complying with TIPA when it applies to our operations.
10. Links to Third-Party Sites
Our Services may include links to third-party websites, applications, or online services that are not owned or controlled by NGRW. We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Updates to this Policy
We may periodically update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be effective immediately upon posting the revised Privacy Policy, indicated by the "Last Updated" date at the top of the policy. We encourage you to regularly review our Privacy Policy to stay informed about how we are protecting your information.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
North Georgia Replacement Windows
Email: info@ngwindows.com
Phone: (770) 888-1604
Address: 11460 Maxwell Rd, Alpharetta, GA 30009
Thank you for trusting North Georgia Replacement Windows with your privacy.
