Choosing a Contractor
Questions to ask to determine if a company is right for you
North Georgia Replacement Windows wants you to make the right choices for your home. Here’s a simple guide that might help.
Do you have the lowest prices?
Contractors that offer the lowest prices have to compromise on quality, service, expertise, and warranties. How else could they do it? North Georgia Replacement Windows, on the other hand, charges fair prices for high-end products and services. Remember, better quality windows pay for themselves over time with lower energy bills and less maintenance. Ratings Smart customers don’t settle for what any company says without seeing customer ratings for themselves. That’s because many contractors, including many associated with home improvement stores, get hundreds of complaints. North Georgia Replacement Windows uses Guild Quality an independent rating service to survey our customers. The Guild Quality Survey proves 98% of our clients would highly recommend us to other homeowners — an uncommonly high percentage. Ask your North Georgia Replacement Window representative where you can see the survey results documented in writing. May I only replace a few windows for now? Some contractors tell you that you’ll need to have everything done at once, but that might not suit your plans. North Georgia Replacement Windows will be glad to do a few windows of your choosing, to see what you think before you commit to doing the whole house. We’re flexible! In fact, with our Price Lock Guarantee, we’ll honor our original proposal for as long as you’re in your home, no matter how few or how many windows you want to have replaced.
How long is the warranty?
Warranties vary, and contractors sometimes offer a ‘parts warranty’ that’s different from the ‘labor warranty.' We think that’s confusing. That’s why everything from North Georgia Replacement Windows comes with a Lifetime Service Warranty. If there’s ever a problem of any kind during regular window use, we’ll fix it for free. That makes things simple, doesn’t it? Of course, only companies who are thoroughly confident in their products and their work can make an offer like that.
How long does it take to install new windows?
Homeowners tell us that it took their previous contractor weeks to install new windows, with lots of delays and excuses. We think that’s unacceptable. Once your new custom windows are ready, it often takes us only a day or two to replace windows throughout your house. And with our ‘white glove approach,' we do everything possible to minimize any inconvenience to your family. We install the windows, clean up, we will demonstrate and explain how your windows work, and once we know you are satisfied, we leave.
Do you install windows from the inside or the outside?
Good question. Most companies do one or the other. But the specialists at North Georgia Replacement Windows know that the job can only be done right by working from both the outside and the inside. That’s the only way your windows can be firmly sealed into place, in three different ways, for maximum durability. Installing windows from the outside and inside eliminates any possibility of gaps developing that could compromise your ‘home envelope.’
What will I have to do when you finish?
Often, window and door contractors will only do the basic installation, and leave it to you to hire the carpenters and painters to take care of the final details. We wouldn’t do that to you! Before we leave, everything is complete and finished-looking.
What if I have a question or concern during the process?
If you choose North Georgia Windows, your sales consultant will be your point of contact. He/she will oversee everything, including your initial meeting, your price quote, and your style choices. The work itself – plus a final walk-through to make sure you’re 100% happy with your new windows or doors. You’ll always have a crew leader onsite and their personal cell phone number in case you need to reach them.