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More Than a Window Company: Celebrating 20 Years

More Than a Window Company: Celebrating 20 Years

It's funny how life comes full circle. Long before North Georgia Replacement Windows was even a thought, our founders, Ted Kirk and Jonathan Collum, were just friends playing catch. An errant throw and the crash of glass led to their very first unofficial window repair job. Little did they know that this moment was a small preview of a future dedicated to bringing light, quality, and service into thousands of homes across Georgia.

This year, we are incredibly grateful and humbled to celebrate 20 years in business. What started in a basement in Cumming, GA, in 2005 has grown into a journey far beyond what we could have imagined. It's a story built not just on windows and doors, but on a foundation of friendship, unwavering values, and a deep commitment to the community we serve. As we reflect on the last two decades, we want to share the milestones and the principles that have shaped who we are and light the way for our future.

The Foundation: From a Basement to a Brand (2005-2015)

Every great story has a humble beginning, and ours is no different. Ted and Jonathan launched the company from a basement, driven by a simple desire to do the right thing and provide a better experience for homeowners. Operated on Christian principles, the goal was clear from day one: treat every customer with respect and honesty.

By 2008, we moved into our first official space in Roswell, and in 2012, we even hired our first mascot, Jonathan's dog Duke, adding to our family-operated feel. During these formative years, we offered over 26 different window brands. We learned a lot, but we also realized that offering everything wasn't the same as offering the best. This realization set the stage for one of the most important business decisions in our company's history.

A Pivotal Moment: The Infinity from Marvin Partnership (2016-2019)

Our goal is to make "window and door shopping simple." After experiencing issues with other window brands and being introduced to the Infinity fiberglass window, we knew we had to simplify and perfect our offerings. In 2016, we made a pivotal shift. We went from selling dozens of brands to becoming the sole exclusive provider of Infinity from Marvin® fiberglass windows in Georgia.

Why? Because we believe Infinity from Marvin offers the absolute best in beauty, performance, and durability. Their Ultrex® fiberglass is eight times stronger than vinyl, providing slim, elegant window frames that let in more natural light without the bulky frames of composite windows. This partnership allowed us to stand behind one superior product, confident that we were providing a solution that would last a lifetime.

The decision was immediately validated. Our company growth required us to expand our office space in 2017, and by 2018, we were honored as the #1 partner nationwide for Infinity from Marvin. We had found our niche: educating homeowners on the best products while serving with the best practices.

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Recent Milestones (2020-2025)

The last five years have been a period of incredible growth and refinement.

  • We aligned our branding with Infinity from Marvin and launched our Window Wisdom Podcast to further our educational mission.
  • We established a dedicated leadership team and adopted the Entrepreneurial Operating System (EOS) to ensure we could scale our exceptional service.
  • In 2023, we moved into our new headquarters and state-of-the-art showroom in Alpharetta, a space designed to help you see and experience the Marvin difference firsthand.
  • We were honored to partner with beloved Atlanta Meteorologist Glenn Burns, a trusted voice in the community for 40 years.
  • Earlier this year we welcomed our new CEO, Adam Mowbray, to help lead us into the next chapter.

The Heart of Our Success: Our Customers and Core Values

Numbers and timelines tell part of the story, but the heart of our journey lies with our people and our principles. We have grown, but we are still a family-owned and operated company. Our success is a direct reflection of the Lord's blessings and the trust that our customers place in us, both of which we are eternally grateful for

Today, we are humbled to have over 500 Google reviews with a 4.9-star average, a perfect 4.9-star rating on GuildQuality, and zero complaints with the Better Business Bureau. This is not an accident. It is the result of a team that is passionate, hardworking, and guided by four core values:

  • More than a window company: We seek to honor and glorify our Creator by serving our community well.

  • Always getting better: We are committed to lifelong learning and continuous improvement.

  • Passionate: We are hardworking people having fun together.

  • Do the right thing: We always treat others as they want to be treated.

Join Us for the Next Chapter

For twenty years, our passion has been to bring more "light" into the homes and lives of our customers. From that first broken window to striving to become the best window and door company in Georgia, our commitment has never wavered. We are more excited than ever for the future and for the opportunity to continue serving you.

Whether your windows are rotting, old, or you simply want to upgrade your home's curb appeal, comfort, and energy efficiency, we are here to help.

Thank you for being a part of our story.

Stay connected with our journey by following us on Facebook, Instagram, LinkedIn, YouTube, and Nextdoor.

Be a part of our next 20 years. Experience the Infinity from Marvin fiberglass difference at your home or in our new Alpharetta showroom.

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Our Story: 20 Years in the Making

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Humble Beginnings in Cumming, GA

Like many great businesses, NGRW had humble beginnings. NGRW launched in 2005 operating initially from a spare bedroom and later from the basement of the founder's home in Cumming, GA. During this period, the company processed its first orders, managed client communications, and began...

Like many great businesses, NGRW had humble beginnings. NGRW launched in 2005 operating initially from a spare bedroom and later from the basement of the founder's home in Cumming, GA. During this period, the company processed its first orders, managed client communications, and began establishing operational procedures that would form the foundation for future growth.

Three men standing in front of North Georgia Replacement Windows trade show booth with door and window displays.

The Early Years

In the early years of growth, NGRW aimed to be a little bit of everything for everyone, offering a wide variety of window types to meet diverse customer needs. Pictured here at a 2007 home show, the team showcased their products while building customer relationships and establishing a reputation...

In the early years of growth, NGRW aimed to be a little bit of everything for everyone, offering a wide variety of window types to meet diverse customer needs. Pictured here at a 2007 home show, the team showcased their products while building customer relationships and establishing a reputation for versatility.

Three men standing and smiling inside a warehouse with industrial pipes and a white van in the background.

A New Home in Roswell

As our team and customer base grew, so did our need for space. The move to Roswell, GA in 2008 gave us room to expand operations and better serve homeowners across North Georgia. Ted and Jonathan are pictured here with the previous owner of the building — the very place that would become our...

As our team and customer base grew, so did our need for space. The move to Roswell, GA in 2008 gave us room to expand operations and better serve homeowners across North Georgia. Ted and Jonathan are pictured here with the previous owner of the building — the very place that would become our new headquarters.

Two men in suits smiling and holding a Consumers' Choice Award for Business Excellence plaque indoors.

2009 Consumer's Choice Award

In 2009, NGRW was honored with the Consumer's Choice Award — one of many we've received over the years. This recognition reflects our ongoing commitment to providing exceptional products, service, and customer satisfaction.

Man in light yellow shirt kneels and hugs a brown and white speckled puppy with a blue collar and leash outdoors.

Meet Duke, Our Office Mascot

In 2012, NGRW welcomed its most loyal team member — Duke, our four-legged "Pawject Manager." Known for greeting customers with tail wags and impressive tricks, Duke also takes his unofficial duties seriously: sniffing out leftover snacks, enjoying spoonfuls of peanut butter, and bravely (or...

In 2012, NGRW welcomed its most loyal team member — Duke, our four-legged "Pawject Manager." Known for greeting customers with tail wags and impressive tricks, Duke also takes his unofficial duties seriously: sniffing out leftover snacks, enjoying spoonfuls of peanut butter, and bravely (or not-so-bravely) avoiding spiders. When Duke isn't at the office, he's known to pout until he can get back to work.

Group of people posing inside a decorated room with Christmas tree and string lights hanging from ceiling

Celebrating Our Team

At NGRW, we value more than just the work we do — we value the people we do it with. Our culture is built on connection, laughter, and celebrating together, whether it's at our annual Christmas party or through other team events throughout the year. Pictured here is our 2014 Christmas celebration.

Infinity from Marvin replacement windows logo with the tagline Built for life on white background

Going All-In With Infinity From Marvin

By 2016, we had sold 26 different models of windows — but we knew our customers deserved the very best. That year, we made the decision to go exclusive with Infinity from Marvin, offering homeowners top-quality fiberglass windows backed by exceptional design and performance.

Group of workers in blue shirts standing between two company trucks outside a brick office building.

Expanding Our Office Space

In 2017, our growing team needed more room to collaborate and serve customers. We purchased Suite 700, adding it to the two suites we already occupied — creating the space and resources needed to keep up with our rapid growth.

2018 Infinity from Marvin Replacement Windows #1 National Partner award plaque on wooden surface

#1 IFM Partner Nationwide

2018 marked a major achievement — NGRW was recognized as the #1 Infinity from Marvin partner in the entire country. This honor reflected our team's dedication to delivering the highest quality products and service to homeowners across North Georgia.

Logo for North Georgia Replacement Windows featuring Infinity from Marvin replacement windows branding.

New Logo, Stronger Identity

In 2020, we updated our logo to align more closely with the Infinity brand. This change helped solidify our presence in the Georgia market as the exclusive provider of Infinity windows and doors, reflecting our commitment to quality, consistency, and excellence.

Group of eight professionals standing in a row against a black backdrop on a blue floor, dressed in business casual attire.

Building our Leadership Team

In 2021, we formalized our leadership team to guide NGRW's continued growth. By bringing together experienced leaders across departments, we strengthened our operations and ensured every decision aligned with our mission to bring more light into the homes and lives of our customers.

Future home of Infinity by Marvin replacement windows sign outside commercial building.

New Alpharetta Location Secured

In 2022, we purchased and closed on a larger facility in Alpharetta — the first step toward a new home for NGRW. While permitting and build-out would take time, this milestone set the stage for a bigger showroom, all departments under one roof, and a location designed for better visibility and...

In 2022, we purchased and closed on a larger facility in Alpharetta — the first step toward a new home for NGRW. While permitting and build-out would take time, this milestone set the stage for a bigger showroom, all departments under one roof, and a location designed for better visibility and customer experience.

Salesforce logo with white text inside a blue cloud shape on a transparent background

Switching to Salesforce

In 2022, we upgraded our CRM to Salesforce. Our previous system couldn't keep up with our growth, and we needed a platform that would scale with us. Salesforce gave us greater efficiency, improved tracking, and more reporting — helping our team work smarter and serve homeowners more effectively.

Speaker presents a slide titled Do The Right Thing with audience in a room focused on ethical behavior.

Implementing EOS

In 2023, we started using the Entrepreneurial Operating System® (EOS) — a simple set of tools to help our team run more smoothly. EOS gave us a clear plan for how we work, helped us get everyone on the same page, and allowed us to put our processes down on paper so we can keep delivering...

In 2023, we started using the Entrepreneurial Operating System® (EOS) — a simple set of tools to help our team run more smoothly. EOS gave us a clear plan for how we work, helped us get everyone on the same page, and allowed us to put our processes down on paper so we can keep delivering consistent, high-quality service as we grow.

Three men in an indoor office setting conducting a ribbon-cutting ceremony with oversized gold scissors.

Moved Into Our New Alpharetta Showroom

In September 2023, we officially moved into our new Alpharetta location. With over three times the space of our previous facility, the expanded showroom allows us to better serve our customers, showcase more products, and create an even more welcoming environment for our community.

Group photo of Infinity Windows & Doors employees standing in front of company building and sign.

Our NGRW Family Today

In 2025, we celebrate our incredible team, loyal customers, and supportive community. As we look ahead to the next 20 years, we are excited to continue growing and stewarding the blessings God has entrusted to us, bringing more light into homes and lives of our customers and community.

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